Ordering

1. How do I place an order?

Use the MENU links to help you find what you are looking for and lead you to our product listings. 

Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item.

Review the items in your shopping bag by clicking the SHOPPING BAG icon at the right top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag. You can click on ‘Continue shopping’ to keep browsing, or if you are ready to finalize your purchase, click CHECKOUT.

At Checkout, you can either log into your account, create an account or checkout as guest. 

Finalize your purchase. Please note that prices shown are in RON, including VAT. The final price for NON-EU customers will be calculated in accordance with the applicable exchange rate on the day your credit card company or bank processes the transaction.

For non-registered customers, please complete the `Billing Address` form. Make sure you fill in all fields marked with *. If you have already registered with us, simply login using you e-mail address and the password you created for the account.

Please read our Terms and Conditions prior to placing your order. Every time you place an order with us, you will need to confirm to have read and agreed to them.

You will receive an order confirmation to your e-mail address once the order has been placed successfully. Please make sure your contact details are filled in accurately so that we can reach you if necessary. 

 

2. What do I do if I am interested in a product that is sold out?

If you are interested in a product that is currently sold out, please send us an email at contact@inuka-shop.com or call at +40748 309 841 Once the product is back in stock, we will contact you via e-mail.

 

3. How is my order confirmed and processed?

You will receive an order confirmation to your e-mail address once the order has been placed successfully. 

We process and ship orders Mondays through Fridays, during business hours (10AM to 6PM, GMT +2). International orders placed after 1:00 PM (GMT+2H) will be processed starting the following day. All orders will be processed and shipped in 1-2 business days, adding another 1-2 business days for European deliveries or 2-4 business days for worldwide deliveries.

Please note that we do not ship on Saturdays, Sundays or holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.

 

4. Why do my products look different than those on the website?

While every effort is taken to try to ensure that the coloring, design and style of the products in the photographs displayed on the website are representative of the original products, variations may occur due to two factors – all our products are handmade (fabrics, sewing, finishes, boxing); there may also be technical restrictions of color reproduction on your computer equipment.